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Frequently Asked Questions

• Domain Names

• Where can I purchase a domain name?
• What settings should I use for my nameservers?
• How long does it take for the domain name to work?

• Billing

• Why are all payments for hosting plans set up as reoccurring payments?

• Documentation

• Where can I find detailed documentation about MySQL databases?
• Where can I find documentation about the Interchange Shopping Cart?
• Is there an operating manual for NetMidWest's Hosting customers?

• E-mail

• How do I connect to my e-mail account?
• Why have my POP email accounts been deleted in cpanel?
• Connecting to accounts using Netscape mail:

• FTP

• How do I FTP into my account?
• What if I can't use FTP?
• I have created an extra ftp account in the control panel. How does that person connect?
• Anonymous FTP

• Miscellaneous

• How do I control the default webpage for my domain and subdomains?

• Pre-Sale Questions

• Do you accept PayPal for your web hosting packages?
• You mention that you are SSL capable. What does that mean?
• When recurrently billing, am I locked in to a specific period of time?
• How much downtime will there be when I transfer my site to you?
• Do you have a money-back guarantee?
• What kind of hardware do your servers use?
• What kind of connections to the internet do your servers have?
• What operating system do your servers use?

• Scripts

• What is the path to sendmail?
• What is the path to perl?
• Where is date?
• Where is time?
• Where is my home directory?
• What PERL modules are installed and available for use?
• What is the CGI base directory?

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