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Frequently Asked Questions
Pre-Sale Questions
Do you accept PayPal for your web hosting packages?
How much downtime will there be when I transfer my site to you?
What kind of connections to the internet do your servers have?
What operating system do your servers use?
When recurrently billing, am I locked in to a specific period of time?
You mention that you are SSL capable. What does that mean?
Do you have a money-back guarantee?
What kind of hardware do your servers use?
Do you accept PayPal for your web hosting packages?
You may pay for any of our affordable web hosting packages by credit card via PayPal or 2Checkout. Your Visa or MasterCard check or debit card will work with either system.
You can also use a checking account to purchase our hosting packages through PayPal. If using checks, please sign up with PayPal before making your purchase.
How much downtime will there be when I transfer my site to you?
As long as things are done properly there should be no downtime as a result of the move. We suggest following these steps:
1. Sign up for an account with us
2. Upload your website to our servers and test to make sure everything appears as it should
3. Update the name servers with your domain registrar to point to the ones we provide in your welcome email
4. Wait a couple of days before cancelling your old hosting plan. It can take a couple of days for a domain to transfer and it is best to leave some overlap to ensure there is no downtime.
If you follow these steps the transition will happen smoothly.
What kind of connections to the internet do your servers have?
We currently have 4 OC12 connections, with the ability to go to 4 OC192 connections pending some hardware upgrades.
What operating system do your servers use?
Our servers run on RedHat Linux.
When recurrently billing, am I locked in to a specific period of time?
Certainly not. You can cancel your payments and webhosting at any time.
You should read our Terms of Use for more information about cancelling your account or changing your payment method.
You mention that you are SSL capable. What does that mean?
We currently do not offer an SSL certificate for customers use. Therefore you would need to purchase your own certificate if you were wanting to have SSL capabilities.
Do you have a money-back guarantee?
Yes, we have a 30 day money-back guarantee.
What kind of hardware do your servers use?
Our latest servers are Dual Pentium III 1266 MHz machines, each with 1.5 GB of RAM and 2 60 GB ATA hard drives.
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