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Frequently Asked Questions

E-mail

How do I connect to my e-mail account?
Why have my POP email accounts been deleted in cpanel?
Connecting to accounts using Netscape mail:

How do I connect to my e-mail account?
There are a couple of methods for doing this. The easiest is to log into your control panel, click on "POP e-mail accounts", and then click on the autoconfig link next to the account you want to set up in Microsoft Outlook or Outlook Express (assuming you use one of these e-mail programs). This will automatically set up the e-mail for Outlook or Outlook Express. If this doesn't work, you will need to use the following settings. POP3 server = mail.your_domain.com SMTP server = mail.your_domain.com You will need to authenticate in order to send mail through our SMTP server. There is usually an option for this in the e-mail client. You will then need to enter your username and password again. The username has two possiblilities. If you are using the default account with the username that you signed up with, you can just enter your username. If you set up an extra email account, you will need to use user@your_domain.com as the username. This prevents confusion if multiple people try using the same user name.

Why have my POP email accounts been deleted in cpanel?
There's a bug in cpanel that can occurr on occaision. Sometimes when you change the domain password (the main password for your cpanel account), cpanel goes and deletes any additional POP email accounts you may have created. This occurrs quite rarely, but it's best to check if your email accounts are there after every change you make to your domain password, just to be safe.

Connecting to accounts using Netscape mail:
There is an issue with Netscape regarding the use of the "@" symbol in the username. In order to log into your email account with a username with an embedded "@" using Netscape, you have to go into the user's profile directory for Netscape and edit the "prefs.js" file. Add the following line:

user_pref("mail.allow_at_sign_in_user_name",true);

That should fix the issue.

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